1 Introduction & Scope
This Privacy Policy ("Policy") applies to the mobile bet365 platform and all associated services. By using our website or mobile app, you are considered to have accepted this Policy.
Mobile bet365 operates under an international gaming licence. We follow the world's leading data protection standards to safeguard user privacy. This policy has been written in Bengali with Bangladesh users in mind, so everyone can understand it with ease.
- This policy applies to all digital platforms operated by mobile bet365.
- Mobile bet365 is not responsible for the privacy policies of third-party websites.
- Any changes to this policy take effect upon publication on the website.
2 What Information We Collect
Mobile bet365 only collects the data it needs. Below is a breakdown of the types of information collected and why.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC Verification & Age Confirmation |
| Contact Information | Email, Phone Number | Account Management & Notifications |
| Financial Information | Mobile Pay/Nagad number, transaction history | Payment Processing |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
| Usage Information | Login history, betting activity | Service Improvement & Personalisation |
3 How Your Information Is Used
Mobile bet365 uses collected data only for specific purposes. Every reason your information is used is clearly outlined below.
- Account Management: Your information is used for registration, login, password reset, and account security.
- Payment Processing: Financial information is required to process deposits and withdrawals securely.
- KYC Verification: Identity information is verified to confirm age and identity.
- Customer Support: Our support team uses your information to resolve your issues.
- Service Improvement: Usage patterns are analysed to continuously improve the platform.
- Fraud Prevention: Technical data is used to detect and prevent suspicious activity.
- Legal Compliance: Data required to comply with applicable laws is retained accordingly.
4 Data Sharing & Third Parties
Mobile bet365 never sells your data to third parties for commercial purposes. However, data may be shared in the following limited circumstances.
- Payment Processor: Approved payment gateways, including Mobile Pay and Nagad, only receive the information strictly necessary to complete a transaction.
- KYC Service Providers: Limited data may be shared with authorised services for identity verification purposes.
- Legal Authorities: Information may be disclosed pursuant to a court order or other legal obligation.
- Fraud Investigation: Data may be shared with relevant authorities to prevent fraud.
5 Cookies & Tracking Technologies
Cookies and similar technologies are used on the mobile bet365 website and app to enhance your experience and ensure the platform functions properly.
Essential for login sessions, security, and core platform functionality. These cannot be disabled.
Used to understand usage patterns and improve our service. You can turn this off.
Used to personalise your experience on the platform.
Used to remember your language preference and regional settings.
Cookie settings can be changed in most browsers. However, disabling certain cookies may affect the functionality of some platform features.
6 Data Protection Measures
Mobile bet365 employs multiple layers of security to keep your data safe, ensuring protection through both technical and organisational measures.
- 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
- Firewall Protection: Server access is restricted to authorised personnel only.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Regular Security Audits: Regular security audits are conducted by independent third parties.
- Staff Training: All staff who handle data are fully trained.
- Data Backup: Data is securely backed up and a disaster recovery plan is in place.
7 Your Rights
As a mobile bet365 user, you have a number of important rights over your personal data — all of which we fully respect.
Right to Access Information
You can find out what data we hold about you and request a copy.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You can request deletion of your data under certain circumstances.
Right to Object to Processing
You can object to the processing of your data for specific purposes.
Right to Data Portability
You can receive your data in a machine-readable format.
Right to Restriction of Processing
You can request that data processing be restricted in certain cases.
8 Protection of Minors' Data
Mobile bet365 does not collect any data from minors (under 18). Our platform is strictly for users aged 18 and above.
- Age verification is carried out at the time of registration.
- If a user is identified as a minor, their account will be closed immediately.
- Any data inadvertently collected from a minor will be deleted immediately.
9 Data Retention Period
Mobile bet365 retains your data only for as long as necessary. Different types of information have different retention periods.
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction History | 7 years (as required by law) |
| KYC Documents | 5 years after account closure |
| Communication History | 3 Years |
| Log Files | 1 Year |
Once the retention period expires, your data is permanently and securely deleted.
10 Policy Changes & Updates
Mobile bet365 may update this Privacy Policy from time to time. Users will be notified of any significant changes via email or platform notification.
- Any updated policy takes effect from the date it is published.
- Continued use of the platform after a new policy is published will be considered acceptance of that policy.
- If you object to any changes, you may request to close your account.
- The date of the latest update will always appear at the top of this page.
11 Contact & Complaints
Contact us for any privacy-related questions, concerns, or complaints. Our dedicated privacy team will review your matter with the attention it deserves.
Privacy@mobilebet365.biz
Response time: 30 business days
24/7 Support in Bengali
Fastest for general enquiries
Privacy Policy Acceptance Notice
By using mobile bet365, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and protected. Your privacy is our highest priority.